What is True fee?

We are committed to providing transparency to our users regarding the true cost of purchasing crypto. To achieve this, we use the following formula:

True Fee = Payment Provider Rate compared to the Current Market Rate (expressed as a percentage)

The Payment Provider Rate includes the gateway fee charged by the payment provider. It's the rate at which your transaction is processed through their system.

The Current Market Rate is the real-time price at which the coin can be bought.

The True Fee includes all costs paid by the user:

• Payment Provider Fee: This is the fee charged by the specific payment provider for processing your transaction.
• Transaction Network Fee: This covers the cost associated with sending transactions over the network.

Example:

You want to buy $100 worth of Bitcoin (BTC), and one of the providers offers the following quote: 

• 1 BTC = $111,869
• BTC you receive: 0.0008939

We compare this rate to the current market rate, and the difference is the True Fee: 3.18%.

The quote clearly shows how much you pay, how much BTC you receive, and the fee amount (already included). The True Fee percentage gives you transparency on how this rate compares to the market.

Learn more: 

What is True Fee?

What fees do you charge?

If you have further questions, don't hesitate to reach out to our Support team.